Blog

Chatbots

Jan 5, 2018

by

Ronan

Automate Customer Support - Benefits of a Chatbot

Has your business started using Chatbots? Many businesses have already adopted chatbots and are benefiting from automating to your chat support in a range of ways. Here’s a no. of ways your business can benefit:

1. Save Money and Free Up Resources - Chatbots are a one time investment which helps businesses reduce down on staff requirements - If you have a staff member who is spending several hours a day answering live chat messages via their website and social media page, hire a chatbot for your team could be a good move to both free up resources and save money.

2. Can be used on a range of platforms -  Bots can be used on some of the leading social networks and and Collaboration apps such as Facebook Messenger, Slack and your own website gives you the potential to reach a bigger audience. You can even use chatbots to correspond with customers via SMS - Now that’s pretty cool!

3. Reduce Repetition - Nobody looks doing the same tasks again and again and if you are receive a large no. of similar inquiries, you can remove a lot of repetitive back and forth by creating a AI powered chatbot. If there are any unique inquiries which the chatbot is unable to answer, a customer service rep/business owner will then be notified.

4. Speed up Turnaround times with 24/7 Availability - On an average people spend 7 minutes until they are assigned to an agent and we all know firsthand how frustrating that can be - An intelligently designed Chatbot.

If you are looking to save time and resource, improve turnaround times and more, feel free to contact us and we can help you setup a 24/7 Customer Service Rep for your Business.

Sign up for News & Updates

Webcraft Digital
Mail ImageMail ImageMail ImageMail Image

Quick Response Message

Thank you! Your message has been received! We will get back to you ASAP
Oops! Something went wrong while submitting the form.