With Autovation, your business can become more reliable, flexible, and scalable when dealing with customers, by helping improve communication and making sense of big data. Above all, we work with your business to help turn interactions into lasting relationships by understanding your existing customer’s context by viewing CRM, event and support history so each conversation is given context and background so you know more about the customer
‘Customer Service shouldn’t just be a department, it should be an entire company’’
- Tony Hsieh, CEO of Zappos -
Autovation can help your team work together to resolve customer issues faster by streamlining conversations so your business stays on top of all your requests coming in from different support channels. So whether a customer contacts you via Facebook Messenger, via Email or Live Chat, you have a profile already established so you aren’t starting off each interaction from scratch. We can set up a customized smart automated customer service experience to best serve your customers.
You can look after your customers through autovation by sending targeted emails and in-app messages to on-board, upsell, and retain customers. We create solutions for your sales, marketing, and support teams to communicate with customers more effectively and allow each team to answer questions faster and start conversations proactively with live chat, FB messenger and many other communication channels.
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